8 Step Problem Solving
Learning Content
- Culture to Reinforce
- Defining a Problem
- PDCA Cycle
- 08 Steps of Problem-Solving
- Step 1: Clarify the Problem
- Step 2: Break Down the Problem
- Step 3: Set the Target
- Step 4: Analyze the Root Cause
- Step 5: Develop Countermeasures
- Step 6: See Countermeasures through
- Step 7: Monitor Both the Process and Results
- Step 8: Standardize Successful Processes
Accelerated Leadership Skills
Learning Content
- Leadership Pipeline
- Leadership Styles
- Steps to Show Positive Body Language
- Art of Listening, Giving, and Receiving Feedback
- Traits of Transformational Leader
- Five Critical Influence Factors
- Tips to encourage employees/colleagues/ team members to take ownership
- Ways to Evaluate Performance v/s Potential
Analytical Thinking for Problem-Solving and Decision Making
Learning Content
- Analytical Thinking vs Analytical Reasoning
- Steps of Analytical Thinking
- Analytical Thinking vs. Critical Thinking
- Left vs. Right Brain
- Creative Thinking & Innovation
- Innovator's v/s Adaptors
- Brainstorming
- Four Types of Creativity
- Vertical v/s Lateral Thinking
- Definition of Problem-Solving and Decision Making
- Steps of Problem-Solving
- Four Decision-Making Styles
- Just Ask Leadership Approach and its 4 styles
Appreciating Diversity & Inclusion
Learning Content
- Definition of Diversity & Inclusion
- Types of Diversity
- Unconscious Bias
- Discrimination vs. Harassment
- A Look at the Global Phenomena
- Diversity & Inclusion Toolkit
Building High Performance Teams
Learning Content
- What is a team and team effectiveness?
- Phases of Team Development and Leader’s Behavior
- Team Decision-Making Biases, Symptoms, and Behaviors
- Team Decision-Making Techniques
- Team Norms Essentials
- Building High-Performance Teams
- Belbin’s Team Roles – Core Concept
- Management and Profile of Team Roles
Communication & Interpersonal Skills
Learning Content
- Introduction to Communication Skills
- POWER Approach
- Your Communication Styles
- The Mehrabian Formula
- Email Do’s and Don’ts
- SOLVE Approach
Conflict Management & Negotiation Skills
Learning Content:
- Understanding Conflict
- Styles of Communication
- Conflict to Collaboration
- Phases of Conflict Resolution
- Successful Negotiation
- 3 Steps to Getting what you Want in a Negotiation
- Plan your Negotiation
- Objections and the 3F Methodology
- The Real Act of Negotiation
Contract Management
Learning Content
- Definition, Process, Advantages & Disadvantages
- Contract Types and Enforceability
- Contract Management Team
- Contract Startup and Administration
- Managing Performance
- Making Payments
- Managing Variations
- Managing Relationships
- Dispute Resolution
- Post Implementation Review
- Contract Risk Management
Customer Centric Mindset
Learning Content
- Business Eco System
- Defining Customer Centricity
- The RATER Model
- Customer Expectations
- Organization Maturity Continuum
- Value Chain and its fundamentals
- Customer-Centric Mindset –WHY
- The Benevolent Intent
- Customer Centricity –Key Steps
- Effective Meetings
Digital Transformation
Learning Content
- Definition
- Four Pillars
- Five Components
- Technological Tools
- Strategy - Definition
- Blockchain – Definition